Two weeks ago I wrote the shiny article on how to create an amazing 2019. I had learnt I need to set boundaries, take on less, work less, be more productive. I was moving from surviving to thriving!Within a
week, I was back working the weekend,...
I have been
having a bit of a reflective break over the festive period and studying some
great books including Tony Robbins, Denise Duffield Thomas and Janet Murray to
think about how I am going to take my business and those of my clients forward
in 2019.I have
I have been speaking to various people who have been lucky enough to get on Dragons Den and the coverage and uplift for the brand has been amazing. But either they have not received an offer of funding OR the % equity requested has been...
I have just received a quote via a client for design work for £23k – granted it will deliver the logo, packaging design, artwork and a basic website but can it be done more cheaply and just as efficiently for a similar price? Another client...
I was recently asked to give a talk at the Natural and organic product show about what mistakes suppliers make when selling to the retailers – both from my experience as a buyer and also as a seller – what has gone right and what has been a horrible disaster!
So I thought out what are the key mistakes we make?Mistake 1 – Forgetting the buyer is human!I am really guilty of this one – I have sent out an email to a buyer and no reply so think, being somewhat paranoid, they are ignoring me. But actually I forget that the buyer is human and busy and has a lot of other things on her plate other than talking to me. Such as:
Challenging sales targets (NEVER phone a buyer on a Monday…)
Supplier/product problems: quality, logistics, sudden crises, etc.
The stores themselves not doing what they are supposed to do!!
New launches and promotion challenges
Constant pressure from the competition
Pressure to find or develop great new products: THAT SELL!
Mistake 2 Right product, wrong retailerYou love your brand – you have made it the best in terms of recipe, packaging, pricing is spot on and you have a load of social media follows but…..you might be approaching the wrong retailer – Poundland is not right for Prada and Harrods probably don’t sell white sliced bread for 55p!! Think about your brand strategy and do you fit the retailer you are targeting. Some things to consider are
Who is your target customer?
What is your price positioning?
Do you have the capacity or plans to outsource?
Do you/your producer have the right accreditation (e.g. Salsa, BRC)?
Can you meet retailer margin expectations & still make a profit?
Can you deliver to their depot or store configuration?
How much can you afford to invest in trade marketing?
Mistake 3 Right product, wrong buyerI did a talk with Nick Coleman of Snaffling pig recently who make pork scratchings. His business sells bagged snacks so he would go the snacks buyer – right? WRONG!! He does have bags of pork scratchings but they are great for the food to go aisle, yes snacks, but also does kilner jars for gifting and has even launched a joint venture this week on pizza with Papa Johns – so know the right buyer cos if you get the wrong one, your email may just go unansweredMistake 4 – Fail to prepare, prepare to failIt’s a classic adage but it is so true – know your market, your numbers, your product capabilities and …..the buyer. Go through the following checklist
Who is the buyer – social media is your friend – build a profile and find some areas of common interest
Know the retailer current strategy and have a look at the info they share on websites – see the sites below
Business performance and KPIs – what is the buyers KPI - are they driven by cash profit or margin?
Visit the stores and speak to managers – they can be very insightful
Mistake 5 – Selling the brand, not the opportunityDon’t sell the features and benefits of your brand unless you think through how that will help your buyer achieve THEIR targets. Will your brand:
Increase consumer footfall (with the right customers?)
Revitalise the flagging category and raise average cash profit
Create differential from other retail competition
Mistake 6 Being afraid to walk away!You may get the meeting, do everything right and then the buyer asks you for a cost price that is your cost!! Never be afraid to walk away – you might be too expensive maybe due to low volumes, poor purchasing power etc but they may also be negotiating hard and by walking away you will determine if they are really interested. There is no point being a busy fool just to say you are in Tesco (other retailers are available!).My book Recipe for success has a chapter on Negotiation which is well worth reading – order kindle version now - click hereMistake 7 Being afraid to walk back!Many suppliers once they have been turned down, cross their target retailer off the list. But no doesn’t mean no forever……things change. And here are some reasons to go back:
Your timing may have been wrong – time for a range review, time for change
Your offer may have improved – costs come down with more volumes or developed a stunning new marketing strategy
The buyer has changed – this is a classic one – a new buyer may have a different view on where she wants the category to go so fresh new opportunity
You have chosen the best position for your stand, invested the money for the biggest one you can afford and then been shocked by all the additional costs – who knew electricity points cost so much?!!! So how do you now get the best return...
Stress, distress and success of running a food businessSuccess is not final; failure is not fatal: it is the courage to continue that counts.Winston ChurchillOver the past thirty-five years that I have been in retail, the world has changed greatly. The retailers dominate the retail...
Imagine you are the buyer of a major retailer - you get upto 200 emails a week from people wanting to list their products. You have a great range already - its not doing badly - why take the risk of launching another product??Then out...
The consumer is no longer a simple animal. There is the paradox of choice that renders most people incapable of change. 85% of our food purchases never change. Most people eat the same sandwich for lunch every day. Online ordering from Ocado, Just Eat etc reminds us what...